Customer Information
Nature of Problem
Service Details
Attachments
Camera
Photo or videoPhotos & Files
Library, iCloudParts Required/Replaced
#QtyPart No.Description - type to search
1
2
3
4
5
RMA & Comments
RMA Required?
Service Completion
Fault Reports & Analysis
Saved Records
Common Responses
Shared technician response library
Save common response
Technical Documents
Field Reference Library
Select a technical document
Open service manuals, product references and the current Service Engineering Parts List without leaving the toolkit. Add your own PDFs and email threads, and everything here is searched by Ask the Documentation.
Knowledge Base
SED Analyzers Knowledge Base
Ask the Documentation
Email Thread
Custom Parts Lists
Build and print field-ready lists
List details
Parts
QtyPart numberDescriptionUnit price
Subtotal$0.00
Discount (0%)-$0.00
Total$0.00
🎓 Training Certificates
Create a certificate
New certificates start as awaiting review. A reviewer opens the certificate and ticks its review box to approve it — this enables the Download PDF button so the finished certificate can be saved to the device.
Certificates
✅ Approve Certificate
As the reviewer, assign the official certificate number and record your name and title. This removes the watermark and approves the certificate.
Method Correlation
Paired Data
#XYUse
Passing‑Bablok Fit
Passing‑Bablok Fit
Method Comparison
Saved Correlation Reports
🎬 Training Library
Manage Video URLs
Edit Video URL
Video URL
Paste a direct link to the video file (MP4, WebM) or a streaming URL. The video will open in the player when tapped in the Training Library.
Share this video
Add Training Video
Video file
No file chosen
Title
The title is filled in automatically from the file name when you choose a file. Edit it here if you'd like a different title.
Folder
Manage Fault Codes
Tap a code to edit it. Changes are saved automatically.
Shared Data & Merge
Fault codes, contacts, training-video links and service reports are now shared by everyone. Anything you created on this device before that change is still only here. Merge it once and it becomes visible on every device.
Merging only adds — nothing already shared is overwritten or deleted. It is safe to run on every device, and safe to run twice.
Select Distributor
Customers
Customer
Assign Customers
Approved Emails
Only the email addresses listed below may register for access. The administrator (abunce@alcorscientific.com) always has access and does not need to be listed.